These Terms of Service (“Terms”) govern your use of BookNex (“we”, “our”, “us”) and the website https://booknex.com.
By accessing or using our services, you agree to these Terms.

1. Acceptance of Terms

By using BookNex, you agree to comply with and be legally bound by these Terms. If you do not agree, please do not use our platform.

2. Use of Our Platform

You agree to:

  • Use BookNex only for lawful purposes
  • Not engage in fraudulent or abusive activity
  • Not misuse our communication or booking tools
  • Provide accurate account information

We reserve the right to terminate accounts violating these Terms.

3. SMS/MMS Messaging Terms (A2P Compliant)

By providing your phone number, you agree to receive SMS/MMS messages from BookNex related to:

  • Booking confirmations
  • Reminders
  • Updates
  • Support responses
  • Marketing messages (only if you opt in)

Opt-Out

You can stop receiving messages by replying STOP.
To get assistance, reply HELP.

Message and data rates may apply.

4. User Accounts

You are responsible for:

  • Maintaining confidentiality of your login details
  • Restricting access to your account
  • All activities under your account

We may suspend or terminate accounts for any suspicious activities.

5. Payments & Billing

BookNex may offer paid services.
You agree that:

  • All payments are final unless stated otherwise
  • You will not dispute charges without contacting support
  • Payment providers may charge additional processing fees

6. Intellectual Property

All:

  • Logos
  • Branding
  • Website content
  • Software
  • Features

…are the exclusive property of BookNex and may not be copied or reused without permission.

7. Prohibited Conduct

You agree NOT to:

  • Use BookNex for spam, fraud, or abusive communication
  • Harvest or steal user data
  • Interfere with platform security
  • Violate any SMS or A2P carrier policies

Violation may result in account termination and legal action.

8. Third-Party Services

BookNex integrates with third-party services such as:

  • Twilio (SMS/MMS and voice services)
  • Payment gateways
  • Analytics tools

We are not responsible for outages, errors, or issues caused by third-party providers.

9. Limitation of Liability

BookNex is not liable for:

  • Service interruptions
  • Loss of data
  • Damages caused by user misuse
  • Carrier delays in SMS delivery
  • Any indirect or incidental damages

Use BookNex at your own risk.

10. Disclaimer

BookNex is provided “as is” without warranties of any kind.
We do not guarantee:

  • Uninterrupted service
  • Error-free performance
  • SMS delivery speed or reliability (as depends on carriers)

11. Indemnification

You agree to indemnify and hold BookNex harmless from any claims, disputes, or damages arising from:

  • Misuse of the platform
  • Violations of these Terms
  • Violations of applicable SMS/A2P laws

12. Changes to Terms

We may update these Terms at any time.
Updates will be posted on this page with a revised date.

Continued use means you accept the changes.

13. Contact Us

For any questions, contact:

Email: support@booknex.com
Website: https://booknex.com