Welcome to BookNex (“Company”, “we”, “our”, “us”).
This Privacy Policy explains how we collect, use, disclose, and protect your information when you visit https://booknex.com or use our services, including SMS/MMS messages sent through our platform.

By using BookNex, you agree to the terms outlined in this Privacy Policy.

1. Information We Collect

We may collect the following information:

A. Personal Information

  • Name
  • Email address
  • Phone number
  • Account login details

B. Automatically Collected Information

  • IP address
  • Device information
  • Browser type
  • Website usage analytics

C. SMS/MMS & Communication Data

When you opt in to receive messages from BookNex:

  • Mobile number
  • Message interaction data (delivery, read status, response, opt-out)
  • Support requests

This information is required for A2P 10DLC compliance and communication services.

2. How We Use Your Information

We use the collected information to:

  • Provide and improve our services
  • Send booking updates, reminders, and account notifications
  • Send promotional and marketing messages (only if you opt in)
  • Respond to customer service requests
  • Maintain platform security and prevent fraud
  • Comply with legal, regulatory, and carrier requirements (e.g., Twilio A2P 10DLC)

3. SMS/MMS Program Disclosure (A2P Requirement)

When you submit your phone number on BookNex:

Opt-In Consent

By providing your mobile number, you agree to receive:

  • Booking notifications
  • Account alerts
  • Customer support updates
  • Marketing messages (only with explicit opt-in)

Consent is not a condition of purchase.

Message Frequency

Message frequency varies depending on your interaction with BookNex.
You may receive:

  • Booking updates
  • Support messages
  • Promotional updates (optional)

Opt-Out Instructions

You can opt out anytime by replying:

STOP – to stop receiving messages
HELP – to get support information

After opting out, you will no longer receive SMS from us unless you opt in again.

Message & Data Rates

Message and data rates may apply depending on your mobile carrier.

4. Sharing Your Information

We do not sell your personal data.

We may share your data only with:

  • Service providers (e.g., Twilio for SMS delivery)
  • Payment processors
  • Analytics tools
  • Legal authorities, if required

All third-party providers are required to protect your data.

5. Data Security

We use industry-standard encryption and security measures to protect your information from unauthorized access.

6. Data Retention

We retain your information only as long as necessary to:

  • Provide our services
  • Comply with legal and regulatory requirements
  • Maintain communication logs for A2P compliance

7. Your Rights

Depending on your region, you may request:

  • Access to your data
  • Correction of inaccurate data
  • Deletion of your account
  • Opt-out of marketing communications

8. Children’s Privacy

BookNex does not knowingly collect data from individuals under 13.

9. Updates to This Policy

We may update this Privacy Policy from time to time. Updates will be posted on this page with a revised date.

10. Contact Us

If you have questions regarding privacy, contact us:
Email: support@booknex.com
Website: https://booknex.com